Group customer complaint policy
At The Dining Club Group we always aim to do our best, but sometimes things do go wrong. If you have a complaint about the service you have received, or an experience you have had, we want to hear about it, so we can always be improving what we do and how we do it.
Please call us on: Gourmet society: 0800 043 1978
Or email us at:
Or alternatively you can write to us: Customer Relations
The Dining Club Group, Birkby Grange, 85 Birkby Road, Birkby, Huddersfield, HD2 2XB
We will acknowledge receipt of your complaint within 24 hours, and do everything we can to respond within 7 days. Sometimes things are a bit more complicated and may take time to investigate, if this is the case we will let you know.
If after 7 working days the complaint remains unresolved we will issue a 2nd letter or email explaining the reason that the matter is still unresolved and we will work to resolve it within the next 7 days.
After 14 days we will issue you with a letter or email resolving your complaint or explaining our final position.
Contact informationContact information
telephone: 0800 043 1978
(weekdays 9.00am to 5.00pm) Excluding bank holidays. N.B. Our offices will be closed from 5pm on Friday 21st December 2018 until 9am on Wednesday 2nd January 2019. (During this festive period we will be open on Thursday 27th December and Friday 28th December 2018 - 9am to 5pm). * Calls to 0800 numbers are free from your mobile or landline. Your call may be recorded for training purposes
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